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Emotional Intelligence (EQ) at Work

Soft Skills Training -- 20 Hrs | Online / On-site

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Duration
20 Hrs
Mode
Online / On-site
Level
Intermediate
Availability
On Demand

Course Overview

Develop the emotional intelligence that distinguishes great leaders and high performers. Learn to understand yourself, manage reactions, lead with empathy and build relationships that drive team success.

Course Objectives

  • ✓ Identify your emotional triggers and patterns
  • ✓ Regulate emotions under pressure and stress
  • ✓ Lead and collaborate with greater empathy
  • ✓ Build trust and stronger working relationships
  • ✓ Create psychologically safe team environments

Course Curriculum

📚 Module 1: EQ Foundations & Self-Assessment +
  • ► Emotional intelligence vs IQ -- what predicts success
  • ► Goleman's 5 components: self-awareness, self-regulation, motivation, empathy, social skills
  • ► EQ self-assessment and your personal baseline
  • ► The Johari Window -- knowing yourself and your blind spots
  • ► Why EQ is teachable and how to develop it
📚 Module 2: Self-Awareness in Practice +
  • ► Identifying your top 5 emotional triggers
  • ► The feeling wheel -- expanding your emotional vocabulary
  • ► Recognizing your stress signature in the body
  • ► Journaling for self-reflection -- 5-minute daily practice
  • ► 360-degree feedback as a mirror for growth
📚 Module 3: Self-Regulation Under Pressure +
  • ► The amygdala hijack -- what happens and how to prevent it
  • ► STOP technique: Stop, Think, Observe, Proceed
  • ► Cognitive reframing -- changing the story you tell yourself
  • ► Emotional labelling reduces brain reactivity (science-backed)
  • ► Building space between stimulus and response
📚 Module 4: Empathy in Professional Relationships +
  • ► Cognitive empathy vs affective empathy -- both matter at work
  • ► Perspective-taking exercises for difficult colleagues
  • ► Listening to understand, not just to respond
  • ► Validating emotions without necessarily agreeing
  • ► Cross-cultural empathy in diverse and global teams
📚 Module 5: Social Skills & Relationship Management +
  • ► Building instant rapport with anyone you meet
  • ► Navigating difficult conversations with emotional clarity
  • ► Conflict de-escalation using EQ principles
  • ► Network authentically -- giving before taking
  • ► Recovering relationships after a breakdown or conflict
📚 Module 6: EQ in Leadership & Teams +
  • ► Why EQ leaders outperform high-IQ leaders
  • ► Creating psychological safety through emotional leadership
  • ► Recognizing emotional undercurrents in team dynamics
  • ► Coaching team members using emotional insight
  • ► Measuring team EQ and improving collective intelligence

Enquire About This Course

Who Should Attend

  • ✓All managers and team leads
  • ✓HR and L&D professionals
  • ✓Individual contributors seeking promotion
  • ✓Anyone dealing with difficult relationships at work

What You Will Gain

  • ★Certificate of Completion
  • ★Expert Trainer
  • ★Online & On-site
  • ★Industry Case Studies

Need more info? Call us!

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