Home › Courses › Interpersonal Skills & Rapport Building
Duration
20 Hrs
Mode
Online / On-site
Level
Intermediate
Availability
On Demand
Course Overview
Master the art of building genuine professional relationships. Develop empathy, active listening, networking skills and the ability to work with any personality type -- including difficult ones.
Course Objectives
✓
Build trust and rapport with anyone quickly
✓
Understand and adapt to different personality types
✓
Listen actively to deepen connection
✓
Network authentically at any level
✓
Handle difficult colleagues with professionalism
Course Curriculum
📚 Module 1: Understanding Personality Types+
►
DISC model -- D (Dominance), I (Influence), S (Steadiness), C (Compliance)
►
Adapting your communication style to each DISC type
►
Introversion vs extraversion -- strengths of both at work
►
Reading personality cues in emails, meetings and behaviour
►
What your preferred style reveals about your blind spots
📚 Module 2: Active Listening & Empathy+
►
The 5 levels of listening -- most people never get past level 2
►
Physical presence: phone away, eye contact, body turned
►
Paraphrasing and reflecting back to confirm understanding
►
Empathic listening vs giving advice too quickly
►
Open-ended questions that open up real conversations
📚 Module 3: Building Trust & Credibility+
►
The Trust Equation: credibility + reliability + intimacy
►
Trust-building behaviours and trust-destroying habits
►
Consistency as the foundation of long-term trust
►
Saying what you mean and doing what you say
►
Rebuilding trust after a breakdown or breach
📚 Module 4: Networking Skills+
►
The 3-minute networking conversation structure
►
Following up within 48 hours -- the window that closes fast
►
LinkedIn connection with a personal note -- not the generic one
►
Giving value before asking -- the reciprocity principle
►
Building relationships across hierarchy, function and geography
📚 Module 5: Managing Relationships at Work+
►
Relationship mapping: who do you need, who needs you
►
Managing relationships with difficult colleagues professionally
►
Cross-generational dynamics: Boomers, Gen X, Millennials, Gen Z
►
Managing upward: building your relationship with your boss
►
Lateral relationships across departments and functions
📚 Module 6: Dealing with Difficult People+
►
The 5 difficult personality types you will encounter
►
Staying calm when being provoked or challenged
►
Setting firm boundaries without damaging relationships
►
Not taking difficult behaviour personally -- depersonalisation