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Performance Management & Appraisals

Soft Skills Training — 20 Hrs | Online / On-site

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Duration
20 Hrs
Mode
Online / On-site
Level
Intermediate
Availability
On Demand

Course Overview

Build a performance culture where people are clear on expectations, receive regular feedback and grow continuously. From OKRs and SMART goals to appraisal conversations and underperformance management.

Course Objectives

  • ✓ Set clear and measurable goals with your team
  • ✓ Create a continuous feedback culture
  • ✓ Conduct fair and developmental appraisal conversations
  • ✓ Manage high performers and underperformers effectively
  • ✓ Build accountability without fear or micromanagement

Course Curriculum

📚 Module 1: Goal Setting Frameworks +
  • ► SMART goals — making them actually useful, not just ticked
  • ► OKRs (Objectives and Key Results) with real examples
  • ► Cascading company goals to team and individual level
  • ► Stretch goals vs baseline targets — how to balance
  • ► Weekly standups and monthly reviews that keep goals alive
📚 Module 2: Continuous Feedback Culture +
  • ► Why annual reviews are failing and what research says to do instead
  • ► Check-in cadence: weekly micro-feedback, monthly progress, quarterly review
  • ► Real-time feedback tools: Lattice, Leapsome, 15Five, CultureAmp
  • ► Micro-feedback: recognition in the moment, every day
  • ► Creating a safe channel for upward feedback from your team to you
📚 Module 3: Mid-Year & Year-End Reviews +
  • ► Preparing comprehensive review evidence before the conversation
  • ► Calibration sessions: aligning ratings across managers fairly
  • ► Writing balanced, specific written assessments — not generic platitudes
  • ► Discussing growth trajectory, not just past performance rating
  • ► Documenting reviews properly for HR and legal purposes
📚 Module 4: Appraisal Conversation Skills +
  • ► 3-part appraisal structure: reflect, evaluate, plan forward
  • ► Using specific evidence and examples, not impressions or hearsay
  • ► The difficult "average performer" conversation — most managers avoid it
  • ► Salary and compensation discussions: when, how and what to say
  • ► Ending with a co-created development plan that the employee owns
📚 Module 5: Managing High Performers & Underperformers +
  • ► The danger of neglecting your highest performers — they leave first
  • ► Keeping top talent challenged, recognised and growing
  • ► Performance Improvement Plans: fair, legal and supportive
  • ► Early intervention vs waiting too long — the manager's biggest mistake
  • ► Separating someone professionally with dignity — when it's the right outcome
📚 Module 6: Building a Performance Culture +
  • ► OKR and goal visibility across the whole team
  • ► Recognition programs that actually motivate (not just gift vouchers)
  • ► Peer-to-peer recognition and its psychological impact
  • ► Accountability without fear — the psychological safety balance
  • ► Remote performance management — managing what you cannot see

Enquire About This Course

Who Should Attend

  • ✓All managers and team leads
  • ✓HR business partners
  • ✓Senior managers building performance culture
  • ✓New managers facing their first performance cycle

What You Will Gain

  • ★Certificate of Completion
  • ★Expert Trainer
  • ★Online & On-site
  • ★Industry Case Studies

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