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Stakeholder Management & Influence

Management Training — 20 Hrs | Online / On-site

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Duration
20 Hrs
Mode
Online / On-site
Level
Intermediate
Availability
On Demand

Course Overview

Navigate complex stakeholder landscapes with strategic intelligence. Map stakeholders, build alliances, manage upward, influence without authority and communicate with impact at every level.

Course Objectives

  • ✓ Map and strategically engage all key stakeholders
  • ✓ Influence decisions without positional authority
  • ✓ Build and maintain strategic alliances
  • ✓ Manage upward effectively and professionally
  • ✓ Design targeted communication for different stakeholder groups

Course Curriculum

📚 Module 1: Stakeholder Analysis & Mapping +
  • ► Who is a stakeholder — broader than most managers think
  • ► Power-interest grid: the 4 quadrants and strategies for each
  • ► Stakeholder attribute analysis: influence, urgency, legitimacy
  • ► Mapping stakeholder relationships and interdependencies
  • ► Dynamic stakeholder maps — when stakeholders move between quadrants
📚 Module 2: Influence Without Authority +
  • ► The 6 principles of influence (Cialdini) applied to management
  • ► Reciprocity: giving before asking — strategic generosity
  • ► Consistency and commitment: getting people to follow through
  • ► Social proof: using peer influence to build coalitions
  • ► Authority and expertise: building credibility that precedes you
📚 Module 3: Managing Upward +
  • ► Understanding your manager's priorities, pressures and communication style
  • ► Giving your manager no surprises — the professional standard
  • ► Presenting recommendations, not problems — the solution-first frame
  • ► Disagreeing upward with data and professionalism
  • ► Building a relationship with your manager's manager
📚 Module 4: Building Strategic Alliances +
  • ► Why alliances fail — lack of reciprocity and trust
  • ► Building alliances before you need them
  • ► Cross-functional relationships — the currency of influence
  • ► Political navigation with integrity — not manipulation
  • ► Coalition building for complex organisational change
📚 Module 5: Stakeholder Communication Planning +
  • ► Communication plan design: audience, message, channel, frequency
  • ► Tailoring content for C-suite vs middle management vs frontline
  • ► Written vs verbal vs visual communication by stakeholder type
  • ► Two-way communication: listening cadences, not just broadcasting
  • ► Managing difficult or resistant stakeholders
📚 Module 6: Managing Expectations & Conflict +
  • ► Setting realistic expectations from the start
  • ► Communicating bad news promptly and professionally
  • ► Handling conflicting stakeholder expectations
  • ► Escalation protocol — when and how to escalate
  • ► Stakeholder satisfaction measurement and continuous improvement

Enquire About This Course

Who Should Attend

  • ✓Project and program managers
  • ✓Middle and senior managers
  • ✓Business analysts and consultants
  • ✓Anyone who needs to drive outcomes across organisational boundaries

What You Will Gain

  • ★Certificate of Completion
  • ★Expert Trainer
  • ★Online & On-site
  • ★Industry Case Studies

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