credit management

The Credit Management training course is a professional development course designed to give delegates the knowledge and skills required to manage outstanding customer accounts. In this course participants will learn how to apply professional industry approaches to procedures, guidelines, policies and standards in credit management. They will learn to apply product knowledge and advisory skills and correctly initiate and manage customer accounts with outstanding payments. In this course participants will learn how to investigate, negotiate and resolve disputes. They will also learn how to understand the functions and implications of different forms of credit and the strategies and methods to make appropriate credit management decisions. This course is ideal for those interested in roles such as Credit Controller, Credit Analyst and Customer Service Officers with credit management responsibilities.