Cuesys Infotech :: Consulting | Corporate Training

Upon completion of Customer Service workshop, Delegates will be able to:

Develop a customer centric mindset
Understand the rewards and penalties of customer service
Identify if you are self-focused or customer-focused
Deepen and enhance your customer service communication skills
Determine your customer's working style (assertive, analytical or amiable)
Calm upset customers with a five step process
Sharpen Internet customer service skills
Take control of time and manage it effectively
Identify and reduce stress
Hone email communication skills

Businesses are increasingly recognizing that, to be successful, they must place a high value on both their customers and customer care professionals. In this course, Delegates will learn why customer care should be one of the top priorities in this increasingly competitive global economy.

In this dynamic, highly interactive workshop, Delegates will learn to determine if their company is self-focused or customer-focused. In Customer Service Training course one will learn to recognize which of the three working styles their customer prefers and how to use that understanding to serve that customer better. We will help Delegates deepen their customer communications skills. Understanding why customers become upset and how to calm them will be a central focus of this workshop. Time management and stress reduction strategies will also be discussed. All in all, the workshop will help Delegates develop a customer-centric mindset and acquire a set of customer service tools that one can put to use right after the class.