Cuesys Infotech :: Consulting | Corporate Training

On successful completion of Supervisory Management Skills workshop, Participants will:

Have increased awareness of the role and requirements of a supervisor within business
Know how to positively motivate and engage their employees and teams in the achievement of company goals and targets
Know how to effectively and consistently communicate in a manner which engenders clear employee understanding of their role and fosters positive relationships
Understand and apply employment legislation and internal policy in a consistent manner as it applies to the situation and circumstances
Know when and how to escalate issues to the relevant person/department for further support in a timely manner

Front line supervision is critical in ensuring "operational business goals" are achieved. Those who supervise in this essential area's need to be able to balance business requirements with the interpersonal skills required to meet the needs of those who work in these areas. Getting the balance right is the hard part. Supervisory Management Skills training course will help focus and develop the skills required to be an effective supervisor of people which ensures the business goals are achieved through teams and individuals in a way that engenders trust, respect, ownership and a positive work environment. This program will facilitate a process of self-understanding, learning and practice, in the core skills which develop true supervisory skill and practice.

Supervisors at different levels of development, be it new to a supervisory role or those wishing to develop their skills further.

COURSE AGENDA

Understand key aspects of employment legislation and internal company policy and how these should be applied to different employees and issues as they arise

supervisory management skills

COURSE AGENDA

Understand key aspects of employment legislation and internal company policy and how these should be applied to different employees and issues as they arise

Consider different challenging situations/ people and put into practice a methodology for confidently managing ourselves to achieve win- win solutions

Understand when and how to escalate employee underperformance and issues in a timely, consistent and efficient way

Understand and apply a process for managing employee performance and dealing with non-compliance

Understand and practice key communication skills needed to interact effectively with employees and others

Explore, understand and experience how we interact with others and how this can affect our effectiveness as a supervisor

Gain an appreciation of what motivates and engages employees and how to apply this with individuals and teams in the workplace

Gain an increased understanding and experience of those skills needed to supervise/manage effectively

Skills practice of all theories and models introduced in a safe environment