HP application performance management - for operators

By attending HP Application Performance Management - for Operators workshop, delegates will learn to:

  • Identify the BSM solution for the Advantage Inc. case study
  • Define the core features and capabilities of BSM
  • Identify the End User Management (EUM) role in performance management
  • Analyze data in BSM using HP Business Process Monitor (BPM)
  • Analyze data in BSM using HP Real User Monitor (RUM)
  • Use HP Diagnostics
  • Use HP SiteScope (SiS) and System Availability Management (SAM)
  • Generate custom reports
  • Use Service Health (SH) and MyBSM

The HP Application Performance Management - for Operators training course offers business operators and end users, who are new to HP Business Service Management (BSM), the opportunity to develop hands-on experience in applying the fundamental concepts, principles, and methodologies for managing the Application Performance Management (APM) components of BSM. This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability of mission-critical applications.

For HP Application Performance Management - for Operators

  • Basic elements of Information Technology Infrastructure Library (ITIL)
  • Network, system, and application monitoring principles and practices
  • The key components comprising composite applications

The HP Application Performance Management - for Operators course is recommended for application and system support personnel and anyone who needs an overview of the capabilities of HP APM.

COURSE AGENDA

  • Identify the HP Business Service Management (BSM) solution for the Advantage Inc. case study
  • Define the core features and capabilities of BSM
  • Identify the role of End User Management (EUM) in performance management
  • Analyze data in BSM using HP Business Process Monitor (BPM)
  • Analyze data in BSM using HP Real User Monitor (RUM)
  • Use HP Diagnostics (Diag)
  • Use HP SiteScope (SiS) and HP System Administration Manager (SAM)
  • Generate custom reports
  • Use Service Health (SH) and MyBSM
  • Identify the Advantage Inc. scenario
  • Analyze the use of various BSM components in the Advantage scenario
  • Identify the characteristics of BSM
  • Correlate BSM, IT, and the business
  • Define HP Application Performance Management (APM)
  • Define HP System Management
  • Define HP Network Management
  • Define the BSM platform
  • Identify how one solution can have many perspectives
  • Use the BSM Dashboard
  • Identify the role of specific views
  • Work with the Run-Time Service Model (RTSM)
  • Define HP Service Intelligence
  • Define the basic terms for BSM 9.20 when working with EUM
  • Identify the main features of EUM
  • Identify the main features of the EUM interface
  • Identify basic core BPM concepts
  • Use BPM data in BSM reports
  • Define status reports
  • Define analysis reports
  • Identify EUM utilities reports
  • View BPM data in BSM SH
  • Use BPM data to analyze performance issues
  • Use BPM data to analyze availability issues
  • Identify RUM architecture
  • Define RUM workflow
  • Identify RUM features and characteristics
  • Identify RUM data in BSM reports
  • Use with the BSM Grapher
  • Identify the Diagnostics value proposition
  • Identify Diagnostics solutions
  • Define the Diagnostics architecture
  • Identify Diagnostics workflow
  • List Diagnostics features
  • Navigate the Diagnostics UI
  • Identify Diagnostics dashboards
  • Drill down to Diagnostics from BSM
  • View Diagnostics data in BSM SH
  • View Transaction Management in Diagnostics
  • View use cases for Diagnostics data
  • Identify SiteScope architecture
  • Identify SiteScope features
  • Describe how SiteScope works
  • Define System Availability Management (SAM)
  • Identify SiteScope data in SAM reports
  • Identify SiteScope data in BSM SH
  • Identify SiteScope data in RTSM
  • Define the functionality of the Report Manager
  • Define the key features of the Report Manager
  • Identify various report types
  • Configure and build custom reports
  • Configure and build trend reports
  • Work with the Custom Query Builder
  • Schedule reports
  • Define Service Health functionality
  • View the working of Service Health
  • Define HIs and KPIs
  • Navigate the Service Health user interface
  • Define Service Health pages
  • Work with the 360° View page
  • Work with the Top View page
  • Define the Topology map
  • Navigate through MyBSM
  • Work in the MyBSM workspace

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