HP real user monitor

By attending this HP Real User Monitor workshop, Participants will learn to:

  • Describe the architecture of a RUM implementation
  • Install and configure the RUM Windows Probe
  • Install and configure the RUM Engine
  • Configure RUM monitoring of a three-tier application (web, application, and database server) from BSM
  • Explain RUM reporting data
  • Size and tune RUM
  • Configure RUM monitoring for secure web applications that use SSL Java Key Store (JKS)
  • Troubleshoot RUM issues using the RUM logs

The HP Real User Monitor training course offers technical personnel who are new to Real User Monitor (RUM) the opportunity to develop hands-on experience in applying the fundamental concepts, principles, and methodologies for managing the administration and configuration aspects of this enterprise software performance monitoring and service management solution.

This course is recommended for individuals who are responsible for providing operational visibility into the performance and availability aspects of mission-critical applications.

Working knowledge of the following:

  • Application monitoring fundamentals
  • BSM software
  • HTTP(S), including managing certificates and keystores
  • Systems, network, and database administration
  • IT Infrastructure Library (ITIL) concepts and terminology
  • Industry-standard operating systems
  • Network, system, and application monitoring principles and practices

New users of Real User Monitor (RUM), including:

  • Database Administrators
  • System Administrators
  • Network Administrators
  • Operations Managers
  • Operations Managers

COURSE AGENDA

  • List the hardware and OS requirements for the RUM Probe
  • Connect the Probe
  • List the hardware, software, OS, and system requirements for RUM Engine installation
  • Install the RUM Engine
  • Connect the RUM Engine to the BSM Gateway server
  • Connect the RUM Engine to the RUM Probe
  • Verify that the RUM Probe is running
  • Define the need, features, and value proposition of RUM
  • Describe RUM as part of Application Performance Management (APM)
  • Describe use cases
  • Describe RUM architecture
  • Identify key monitoring concepts
  • Deploy RUM
  • Describe the architecture of a RUM implementation
  • Install and configure the RUM Windows Probe
  • Install and configure the RUM Engine
  • Configure RUM monitoring of a three-tier application (web, application, and database server) from BSM
  • Explain RUM reporting data
  • Size and tune RUM
  • Configure RUM monitoring for secure web applications that use SSL Java Key Store (JKS)
  • Troubleshoot RUM issues using the RUM logs
  • Define sessionizing
  • Explain the steps to configure a session-aware application
  • Run traffic discovery
  • Run session ID detection
  • Configure RUM application session IDs
  • Verify session IDs configurations
  • Define and use RUM applications
  • Define and use actions/pages
  • Define and use transactions
  • Define and use events
  • Define end-user groups
  • Use RUM end-user groups and location reports
  • Defining non-HTTP applications
  • Report on non-HTTP applications
  • Define tiers for HTTP application
  • Use RUM multi-tier reports
  • Define Transaction Management
  • Define generic TCP applications
  • Define UDP applications
  • Use RUM TCP reports
  • Describe Production Analysis reports
  • Work with Production Analysis reports
  • Describe Business Process Recognition (BPR) reports including:
    • Architecture of BPR reports
    • Working with BPR reports
    • Configuring BPR reports
    • Customizing BPR reports
  • Work with HP UCMDB
  • Identify RTSM features
  • Identify RTSM architecture
  • Identify RTSM CI types and topologies
  • Use RTSM views
  • Work with Service Health HIs/KPIs
  • Use MyBSM pages/components
  • Identify SLM components
  • Define the relationship between BSM-EUM-RUM alerts
  • Identify RUM alert types
  • Configure RUM alerts, including:
    • Application alerts
    • Event alerts
    • Transaction alerts
  • Describe RUM CI status alerts
  • Work with RUM alerts reports
  • Define the Secure Sockets Layer (SSL)
  • Manage SSL keys
  • Define common Java Keytool and keystore commands
  • Monitor SSL traffic
  • Define RUM transaction monitoring
  • Define ATT-TV-Diagnostics discovery backend
  • Perform transaction monitoring with RUM
  • Identify transaction monitoring reports
  • Understand transaction management
  • Implement transaction management configuration
  • Identify transaction management application/reports
  • Navigate the RUM Engine web console
  • List the various tools and menu options in the RUM Engine web console
  • List common RUM security objections
  • Mask sensitive data in RUM
  • Define application-sensitive data settings
  • Harden RUM
  • Identify sizing considerations for the RUM Engine, Probe, and database
  • Define Engine, database, and Probe sizing
  • Use the RUM sizing calculator
  • Configure RUM to optimally process information
  • Troubleshoot RUM Engine logs, RUM Engine architecture, and RUM health
  • Troubleshoot the RUM Probe and the RUM Engine:
    • Samples to BSM server – Health Status
    • TransactionVision publisher – RUM Health
  • Troubleshoot the Probe configuration, Probe channels, and slow download from the Probe

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