apple mac oS x lion

By attending Apple Mac OS X Lion workshop, Participants will learn to:

  • Troubleshoot and become more efficient with available tools and resources
  • Mac OS X features, including how to find additional information
  • Prepare for Apple Certified Support Professional certification

Apple Mac OS X Lion training course is designed for those new to Mac OS X, and who need to prepare for the Mac OS X Support Essentials course or other technical Mac OS X courses. In this course, you will focus on getting to know the foundations of Mac OS X, with topics ranging from efficient window and application management to system customization. You will also learn to configure user accounts and manage files.

  • Basic Mac OS X knowledge
  • Basic troubleshooting experience

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Macs for general productivity or creative design
  • Technical coordinators or power users who manage networks of computers running Mac OS X, such as teachers and technology specialists who manage classroom networks or computer labs

COURSE AGENDA

  • Distinguish between the types of users, file and folder access and resetting passwords
  • Locating, configuring and reconfiguring System Preferences
  • Defining boot errors for the Power On Self-Test, describing what happens during the Kernel load stage
  • Processes involved in loading up the system and logging in to a User Account
  • Describing features of Finder, Dock, Spaces, Quicklook etc
  • Locating OS version, build number using about this Mac
  • Including Installation requirements, differences between HFS+, Fat32, upgrade paths
  • File systems supported by Mac OS X, file and folder locations, search paths, Disk Utility and file repair
  • Introduction to Apple’s built-in Backup software utility
  • How to configure and troubleshoot User Accounts using Parental Controls
  • Applications supported in Mac OS X v10.7
  • Applications created with different developer APIs
  • The UNIX concept of a process
  • The relationship of processes and applications
  • Tools to monitoring and managing processes
  • Application preferences
  • Troubleshooting
  • Boot Camp
  • Identifying OSX Utilities, repairing permissions using Disk Utility and ID a Kernel Panic
  • Defining common network technologies, setting rules for mail accounts, sharing volumes and modifying the permissions on a file
  • Looking at how networking is implemented on the Macintosh
  • Covering how the hardware and software combine and how to troubleshoot any issues
  • Looking at 802.11a, 802.11b and 802.11g as well as Apple’s hardware range of Apple Base Stations
  • A separate section Introduce the new Wifi standard (802.11n) and Apple’s new hardware and software solutions which support it
  • Defining peripherals
  • configuring printing in OSX
  • Describing the purpose of hidden files
  • Troubleshoot iApps
  • Use Apple System Profiler to detect an external device
  • Introduction to OSX and third party troubleshooting tools and utilities
  • Troubleshooting Goals an explanation of what professional troubleshooting should accomplish
  • Troubleshooting Steps a comprehensive review of the components of Apple’s recommended troubleshooting process
  • Differentiate between iMac models and eMac, key features, firmware updates and proper take-apart skills
  • Introduction to Apple Servers
  • How to troubleshoot the hardware of Apple’s High-End Servers

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